Frequently Asked Questions
Find answers about sizing, shipping, custom orders, care, and more.
Most of our items are made to order and typically ship within approximately two weeks of placing your order. Production times may vary depending on factory volume and material availability.
We also offer in-stock items available by size that are ready to ship immediately. These items are limited and may include samples, exchanges, or returns, so availability changes frequently.
You can browse our ready-to-ship items here.
Once your order is ready to ship, you will automatically receive an email notification with your tracking information.
All orders ship from Los Angeles, California. Once your order is ready to ship, you can choose from a variety of USPS, UPS, and DHL shipping options at checkout, including ground, 2–3 day, and overnight delivery. The shipping time you select determines how quickly your order will arrive after it ships.
Please note that shipping time is separate from production time. Our products are made to order in Los Angeles, so selecting expedited shipping does not mean your order will ship immediately. Your order will ship once it is completed, using the shipping speed you selected.
If your item is in stock and ready to ship, it will ship within 1-3 business days.
If you need your order by a specific date, we recommend contacting us about rush service to help ensure timely delivery.
Our coats are specifically designed to fit men’s and women’s body shapes. Each product page has a size chart in the dropdown menu with detailed measurements.
The measurements listed in the size chart refer to your body measurements, not the coat itself. For example, if your chest, waist, etc align with a size Medium, then a size Medium coat is recommended for you.
If your measurements don’t align perfectly with a standard size, we can customize the fit since our products are made to order.
If you’re unsure about sizing, please don’t hesitate to contact us before ordering. We’re happy to help you choose the best fit and avoid the need for exchanges.
Yes! Because most Furrocious Furr pieces are made to order, we can customize the fit to your preferences. This may include adjustments such as sleeve length, coat length, or overall fit.
Simply contact us before placing your order with your measurements and preferences, and we will tailor your piece to fit you perfectly.
Yes! We specialize in fully custom faux fur and LED designs, including coats, vests, hoods, accessories, and more. If you have a specific vision, color, or style in mind, we can work with you to create a one-of-a-kind piece.
Whether you’re looking for something bold, functional, or completely unique, we love bringing creative ideas to life.
To get started, please visit our Custom Order Inquiry Page.
Furrocious Furr products are designed and handcrafted in Los Angeles, not mass-produced overseas. Each piece is made to order, allowing us to focus on quality, sustainability, and precise fit.
We use premium faux fur materials, plush linings, durable hardware, and thoughtful functional features. Every coat is cut, sewn, and finished by hand, one at a time.
Our designs also include features many lower-priced coats don’t offer, such as:
- Multiple pockets and functional details
- Backpack straps for hands-free wear
- Premium linings and materials
- Tailored fit for men and women
- Custom sizing options
- Exceptional softness and warmth
- Fully custom designs available
Because we prioritize quality, craftsmanship, and durability, Furrocious Furr pieces are designed to look better, feel better, and last for years.
This is the difference between a mass-produced coat and a luxury piece made with care and intention.
Furrocious Furr designs are original and exclusively created in Los Angeles. Unfortunately, our photos and videos are frequently copied and used by unauthorized sellers across various websites and online marketplaces. Some sellers even add their own watermarks to our images or use AI to manipulate the photo, despite the designs and photography being our original work.
These sellers often use our photos to advertise products that are not made by Furrocious Furr. The items customers receive from these sources are lower quality and will not match the craftsmanship, fit, features, or LED effects shown in our photos and videos.
Our designs — including our LED coats, faux fur coats, vests, hoods, and accessories — are created using premium materials and handcrafted in Los Angeles. These details cannot be accurately replicated by mass-produced alternatives.
To ensure you’re purchasing an authentic Furrocious Furr piece, we recommend buying directly from furrociousfurr.com.
All authentic Furrocious Furr products are:
- Designed and made in Los Angeles
- Made to order with premium materials
- Carefully handcrafted one at a time
- Built with our signature features and quality standards
We actively work to remove unauthorized sellers, but this is an ongoing challenge. Some sellers repeatedly repost or alter our images, so unauthorized listings may still appear.
When you purchase directly from Furrocious Furr, you can be confident you’re receiving the original design, premium quality, and craftsmanship we are known for.
Yes! All Furrocious Furr products are 100% cruelty-free and vegan. We use premium, high-quality faux furs that are ethically sourced and designed to look and feel luxurious — without harming animals.
We also offer an exclusive collection of Tissavel faux chinchilla furs, known for their incredibly soft, ultra-realistic feel — the softest and most luxurious faux fur available, while remaining completely cruelty-free.
For the best overall results, we recommend dry cleaning at a reputable cleaner. This helps restore the faux fur so it looks and feels soft, silky, and like new.
Non-LED Coats:
Our non-LED coats can also be hand washed or machine washed on a cold, gentle cycle if needed.
• Use cold water only
• Use gentle cycle
• Use mild detergent
• No heat
• Air dry only
• Do not use a dryer
LED Coats:
LED coats are dry clean only. Always remove the battery pack and magic controller before cleaning.
With proper care, your Furrocious Furr piece is designed to last for years.
Yes, we ship worldwide.
At checkout, you can choose from several international shipping options, including USPS, UPS, and DHL, with various delivery speeds available. Some carriers, such as DHL, may offer the option to prepay customs and duties at checkout.
If duties and taxes are not prepaid, they are the responsibility of the customer and are determined by your country’s customs regulations. These fees are outside of our control.
To help reduce potential customs fees, we may declare a reduced value and mark the shipment as a gift when possible. However, we cannot guarantee that duties or taxes will be avoided.
LED Battery Shipping (International Orders)
Due to international shipping regulations, lithium batteries cannot always be shipped internationally, depending on your country’s rules.
If we are unable to ship the batteries with your LED item:
- We will provide a link to purchase compatible batteries locally
- You can purchase the batteries within your country
- We will reimburse you for the battery & battery shipping cost through your original payment method once you provide your receipt.
This helps ensure your LED product arrives safely and complies with international shipping regulations.
If you have any questions about shipping to your country, feel free to contact us — we’re happy to help.
Yes! We offer a rush service for $50 per item. With rush service, we prioritize your order and work to have it ready to ship by your requested date.
The sooner you contact us, the better. This often allows us to meet your deadline without the need for expensive overnight shipping, helping you save on delivery costs.
If you’d like to add rush service, please contact us when placing your order. We will confirm timing and provide instructions for adding the rush fee.
You can also select from various shipping speeds at checkout to ensure your order arrives when you need it.
If you have a specific deadline, we recommend reaching out when placing your order so we can confirm timing.
All Furrocious Furr items are made to order in Los Angeles, except for items labeled “In Stock” in the product title. Because we cannot keep large amounts of inventory, we offer exchanges instead of refunds for made-to-order items.
If you purchase an in-stock item, we may accept a return for a refund. Customers are responsible for return shipping.
Key Points:
- Made-to-order items are exchange only
- In-stock items (labeled “In Stock”) may be returned for a refund
- Custom orders cannot be exchanged
- Made-to-order LED items may be exchanged or issued store credit
- Please contact us within 5 days of receiving your order
- Items must be returned in perfect condition
We want you to love your Furrocious Furr piece and will always work with you to find the best solution.
We love working with creators who genuinely connect with the Furrocious Furr aesthetic and audience. While we receive many requests, we do not typically offer free product gifting.
Instead, we encourage creators to start by joining our affiliate program, which allows you to earn commission on every sale made through your unique link.
Our affiliate program is free to join and requires no upfront purchase. Once approved, you’ll receive your own affiliate link to share with your audience. When someone purchases using your link, you automatically earn money from the sale.
This helps us identify creators whose audience aligns well with our brand and products.
If we see strong engagement, brand alignment, or successful sales through your affiliate link, we’re happy to discuss further collaboration opportunities. In some cases, we may also offer discounted product opportunities in exchange for content, depending on fit and performance.
We’re always excited to build long-term partnerships with creators who genuinely love and support Furrocious Furr.
To apply for our affiliate program today!